Privacy Policy

Information We Collect

tivaroquenix collects information when you interact with our financial services platform. This includes personal details you provide directly and information gathered automatically through your use of our services.

• Personal identifiers: Name, email address, phone number, and mailing address
• Financial information: Account details, transaction history, and payment preferences
• Technical data: IP address, browser type, device information, and usage patterns
• Communication records: Support tickets, feedback, and correspondence with our team

We collect this information through various channels including our website forms, customer service interactions, and automated tracking technologies. All collection practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

How We Use Your Information

Your personal information helps us deliver quality financial services and improve your experience with tivaroquenix. We process your data for specific, legitimate purposes that benefit both you and our service operations.

• Providing and maintaining our financial platform services
• Processing transactions and managing your account
• Communicating important updates about your services
• Offering customer support and resolving issues
• Improving our platform through usage analysis
• Complying with legal and regulatory requirements

We never use your personal information for purposes beyond what you've consented to or what's required by law. If we need to use your data differently, we'll seek your explicit permission first.

Data Sharing and Disclosure

tivaroquenix limits data sharing to essential business operations and legal requirements. We maintain strict controls over who accesses your information and under what circumstances.

We may share your information with:

• Service providers who help operate our platform (payment processors, hosting services)
• Financial institutions necessary for transaction processing
• Legal authorities when required by Canadian law or court orders
• Professional advisors including lawyers and accountants under confidentiality agreements

We never sell your personal information to third parties for marketing purposes. Any data sharing arrangements include contractual protections ensuring your information receives the same level of protection we provide.

Your Privacy Rights

Under Canadian privacy legislation, you have several rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.

• Access: Request copies of personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Withdrawal: Withdraw consent for certain data processing activities
• Complaint: File complaints about our privacy practices with relevant authorities

To exercise these rights, contact our privacy team at info@tivaroquenix.com. We typically respond within 30 days and may need to verify your identity before processing requests. Some requests may have limitations based on legal requirements or legitimate business interests.

Data Security and Retention

We protect your information through multiple security layers including encryption, access controls, and regular security assessments. Our team follows industry best practices to prevent unauthorized access, disclosure, or misuse of your data.

Security measures include:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and vulnerability testing
• Employee training on data protection practices

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Financial records may be kept for seven years to comply with tax and regulatory requirements. When information is no longer needed, we securely delete or anonymize it.

Cookie Policy and Tracking

tivaroquenix uses cookies and similar technologies to enhance your browsing experience and understand how our platform is used. These tools help us remember your preferences and improve our services.

We use different types of cookies:

• Essential cookies for basic platform functionality
• Performance cookies to analyze usage patterns
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform features. We don't use third-party advertising cookies that track you across other websites.

International Data Transfers

While tivaroquenix primarily operates within Canada, some of our service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards protect your information according to Canadian privacy standards.

Any international data processing agreements include:

• Contractual clauses ensuring adequate protection
• Regular compliance monitoring
• Data minimization principles
• Secure transfer protocols

Policy Updates and Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through email notifications or prominent website notices.

We encourage you to review this policy regularly. Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.